program lead

launch and lead new digital program (client portal, CRM, CDP, onmi-contact)

product lead

build AI operating system / copilot for enterprises (nourOS)

design lead

design banking app v2 and new retail website (focus on conversational UX)

program lead

agile service center transformation (+1000 FTE) and process automations

CX lead

setup voice-of-the-customer (VoC) model and redesign claims journeys

product lead

build and launch health and wellbeing corporate venture (B-Tonic)